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Envíos gratis a partir de $150 dentro de Ecuador

72 hours Worldwide Shipping

Terms and Conditions

The data referred to in these terms and conditions for online registration and purchase will be used to validate purchase orders and improve the work of information and marketing of the products and services provided by Lemaler.

Access to and use of this website is governed by the terms described below.

Notification

Please read these terms and conditions carefully. By accessing this site and any pages within it, you agree to be bound by the terms and conditions below. If you do not agree to the following terms and conditions, do not access this site, or any page thereof.

All purchases and transactions carried out through the offer and promotion system included in this website will be governed by the terms and conditions contained in this document, as well as by the applicable legislation. Consequently, these terms and conditions are binding and, therefore, users who do not wish to accept them must refrain from using this website and/or its services, since their use implies unconditional acceptance of such terms and conditions.

The services will only be available to people who have the legal capacity to contract. Therefore, the services of this website may not be used, among others, by minors, persons legally disqualified from contracting and persons who have breached these terms and conditions.

It will be understood that users give their express, free and voluntary consent to the terms and conditions expressed herein, by accepting them through the means established on this website.

About your data

The information or personal data that you provide us about yourself will be treated in accordance with the provisions of the Privacy Policies and the Cookies Policy. By using this website, you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.

Use of the website

By using this website and placing orders through it, you agree to:

1. Use this website only to make legally valid inquiries or orders.

2. Not place any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.

3. Provide us with your email address, address and/or other contact information in a truthful and exact manner. Likewise, you agree that we may use said information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we will not be able to process your order. By placing an order through this website, you declare that you are over 18 years of age.

About product availability

All the products displayed on our website are in stock. If there are difficulties in the supply of products or if there are no items in stock due to a situation beyond our control, we will refund any amount that you may have paid.

About order delivery

Unless there are circumstances derived from the personalization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the selected product/s within a period of 3 to 5 working days. For orders in the rest of the world, orders will be delivered within 5 to 12 business days. As regards the virtual gift card, we will send it on the date indicated by you when placing the order. If for any reason we could not meet the delivery date, we will inform you of this circumstance and we will give you the option of going ahead with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid.

Orders placed on the website are sent through transport companies. We are not responsible for transport delays beyond our control. Once the order is on the way, the client will receive a guide from the transport company and a delivery notification.

Transfer of risk and ownership

The risks of the products will be borne by you from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in connection with them, including shipping costs.

About price and payment

The prices on the website include VAT but not shipping costs, which will be added to the total amount. Prices may change at any time, but any changes will not affect orders for which we have already sent you an Order Confirmation. Once you have selected all the items you want to buy, they will have been added to your shopping cart and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information requested at each step. Likewise, during the purchase process, before making the payment, you can modify the details of your order. You can use American Express, Diners Club, Discover, Maestro, Mastercard, Visa, Electron cards as a means of payment, as well as bank transfers to our account.

You may cancel any order that is not paid. Once we have received the payment, the order is automatically confirmed and processed by our picking system. In the event that you have made an error in the purchase process, please notify it as soon as possible so that it is not dispatched. Any change once the order is made is free of charge for the customer but will be limited to the availability of stock of the chosen products.

About returns

In cases where you consider that at the time of delivery the product does not conform to the provisions of the contract, you have a period of 15 days to request a return or change of size. You must contact us providing information about the product as well as the damage it suffers. You can return the product by sending it to our offices. We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the refund or replacement of the same (if applicable). The refund or replacement of the item will be made as soon as possible. No refunds or exchanges will be made for sale or sale merchandise.