Frequent questions
About your order
Can I cancel my order after purchasing?
If you have paid, we do not make refunds. In case you have only generated the order without paying, you can write to us to cancel your purchase.
How can I track my order?
Once we send your order, you will receive a message to your WhatsApp number with the tracking number and the Servientrega link so you can track it.
How long will it take for my order to arrive?
For domestic shipments, the order arrives in 1 to 3 business days, international shipments in 3 to 5 days.
Shipping Methods
Pick up in store
Once the purchase is made, you can select the option to pick up in store on the website or write to us at our contact number to coordinate the pick up.
(+593 963 178 149)
When can I pick up my order?
You can pick up your order within 24 hours.
Returns and exchanges
My item is damaged, what can I do?
Please send us an email to info@lemaler.com attaching a photo of the defect and your contact number so we can resolve it as soon as possible.
Can I return a purchase made in-store online?
Yes, you just have to write to us at our contact number.
(+593 963 178 149)
I requested an exchange of my item. When will I receive my refund?
Once you notify us of the change, we will send you an email with the Servientrega guide so that you can print it and attach it to the package so that they can pick it up. We will coordinate it.
Once we receive the item, we proceed to send you the exchange.
Where can I return or exchange items?
In all our physical stores or by writing to us at info@lemaler.com .